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The FAQs

King's Swiss Campers

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To ensure your safety and comfort during your next adventure, all customers accept the following policies, terms and conditions of their rental agreement. Please read the following carefully prior to booking and prior to collecting your vehicle. 

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Reservation Policy

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A 25% deposit paid by the hirer on www.kingsswisscampers.com  upon booking. Payment is accepted by credit card (Visa or Mastercard), and all prices quoted and charged in CHF (Swiss Franc). Please contact us if you would like to use another method of payment.

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The balance can be paid prior to the collection of your rental vehicle or at our depot.  A refundable deductible of 1000 CHF will be held on the day of collection by Kings Swiss Campers and returned upon inspection of the vehicle.

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Minimum rental days vary from 3 days - 7 days, depending on the season. We reserve the right to cancel any hire within 24 hours of booking. Where possible, we will provide an alternative. Where an alternative cannot be found, Kings Swiss Campers will refund the booking in full.

The Hire Period

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The minimum hire period varies from 3 day winter to 7 days peak summer season as in the rental agreement upon booking. Kings Swiss Campers charges by a calendar the a calender night day. Collection or Pick Up of the vehicle is after 2 pm. Return or Drop Off Time is before 11 am. Collection or drop off outside of the rental agreement times will be charged to the driver. Pick Up or Drop Offs on any day of the week. 

Insurance Policy

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Kings Swiss Campers provide fully comprehensive insurance to the driver/s named on the agreement holding a Swiss or European Driving Licence. Licence holders from outside of the EU, contact us to ensure you are insurable.

 

A standard excess deductible of 1000 CHF (Swiss Franc) for the camper will be charged before collection at Kings Swiss Campers.

 

In the event of any damage to either the vehicle or third party property, the hirer will be liable for the first 1000CHF.

 

This does not cover the cost for replacement or repair of windows or tyre damage for which the hirer is responsible. Driving by an unauthorised driver invalidates insurance. It is a criminal offence to drive without insurance in Switzerland or the EU and is punishable by law. Failure to declare an accident is a criminal offence punishable by law.

 

The theft of a Kings Swiss Campers Motorhome will not be covered by insurance if the ignition keys are left in or on the vehicle whilst unoccupied. The hirer shall be held fully responsible for a replacement vehicle. Insurance does not cover or include the hirers’ personal belongings. No other hire insurance is acceptable for the rental of a Kings Swiss Campers vehicle.

The Drivers Policy

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Drivers must be aged over 23 to 75 years. Vehicles will not be released without valid personal identification being produced, such as a passport and a driver licence. Drivers must hold a full Swiss or European drivers licence for at least 24 months.

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Drivers outside of the EU should contact us to ensure the licence is insurable. Details of an extra driver must be provided prior to the collection of the rental vehicle. An extra driver has a supplement of 100 CHF/week. 

Returns Policy

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The refundable deposit detailed in reservation policy covers both the insurance excess in the event of a collision and the proper return of the vehicle in the same condition as it was let out to the hirer. This amount will be debited from your account immediately and is fully refundable within seven days of return of the vehicle on the following conditions:

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  • No damage to the Motorhome any third party.

  • Motorhome returned to the agreed location, on the agreed date and time.

  • Motorhome returned in the same condition as it was let out, the interior clean including all cooking appliances and the fuel tank full.

  • All items are returned at end of hire in clean and full working order as per the ‘Departure Checklist’ in the Rental Agreement.

  • The security deposit will be used to fund any loss or damage whatsoever to equipment, fixtures, fittings, windows, tyres or negligent damage to the vehicle, and the hirer agrees to pay Kings Swiss Campers any additional costs over and above the security deposit value should damage exceed the security deposit value.

  • Kings Swiss Campers will not be held responsible for any changes in the amount refunded of your deposit based on fluctuations in currency exchange rates.

  • Kings Swiss Campers reserves the right to increase the security deposit for specific events, e.g., festivals or rallies. 

  • A cleaning fee of  100CHF will be charged off the deposit to clean both the interior and exterior of the vehicle upon returning.

  • An additional fee of 50CHF will be charged against the deposit if the toilet facilities are not emptied before the return of the vehicle.

Traffic Violations

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Driver(s) are personally liable for all legal penalties and fees pertaining to any traffic violation infringements under the current Road Traffic Legislation applicable in the Switzerland and EU. Kings Swiss Campers will hold your credit card details for 30 days after the rental agreement finishes in case any traffic violation infringements are presented to Kings Swiss Campers for your hire period.

 

The driver(s) will still be liable for any penalties and fees received after this period. Kings Swiss Campers will notify the driver(s) of any speeding or parking fines and an administration charge of 20 CHF (Swiss Franc) for each infringement incurred throughout the hire period.

Cancellation Policy

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Kings Swiss Campers reserve the right to cancel a reservation at the proposed commencement of hire as follows:

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Named Driving Licence is not produced or valid in accordance with stated conditions. Failure to provide funds for the insurance excess and caution bond by credit card only. Over occupancy of the vehicle, maximum 4 occupants. Hirers must provide a valid passport and driving licence as proof of ID. 

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Kings Swiss Campers may cancel the hire if a serious accident has occurred (see damage); the hirer must return to Kings Swiss Campers depot at their earliest convenience. Kings Swiss Campers reserve the right to refuse to hire to any person, without stating cause. We reserve the right to cancel any hire within 24 hours of booking. Where possible, we will provide an alternative. Where an alternative cannot be found, Kings Swiss Campers will refund the booking in full.

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DAMAGE; Where damage occurs to the vehicle, we reserve the right to recall the hirer to the depot in order to have the damage on the vehicle checked as well as the safety and integrity of the van inspected. If the damage is considered to be too severe, Kings Swiss Campers reserves the right to cancel the hire.

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In the event of a cancellation by the hirer, the following charges shall be incurred: Cancellation 6 week or more prior to the rental agreement: 25% Charge. Cancellation between 6 weeks to 4 weeks prior to the rental agreement: 50% of the total hire charge. Cancellation 4 weeks or less to the rental agreement: 100% of the total hire charge.

Pets & Smoking

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KINGS Swiss Campers policy allows animals to use only the storage facility.  Any evidence pets within the motorhome will have a deep cleaning fee of 250 CHF deducted from their security deposit.

 

Smoking is not permitted anywhere in the campervans. Any traces of cigarette smoke found in our Campervans or attached awnings will also be liable for a 250CHF deduction from the security deposit.

Optional Extras

Other hireable extras are available for the duration of hirers stay in a Kings Swiss Campers:

  • Comfort Pack: bedding/sleeping bag, pillow, bed linen and towels.  

  • Cleaning Service 100CHF

  • Early pick up before 2 pm 75CHF.

  • Late Drop off after 11 am 75CHF

  • Porta Potti Chemical Toilet Products 15CHF

  • GPS Rental 40CHF
  • Extra Driver 100CHF/Week

Complaints

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Kings Swiss Campers is contactable throughout the rental period. All faults, damage, or complaints must be reported immediately on this number. In the event that a complaint is not satisfactorily resolved upon return, the hirer must inform Kings Swiss Campers in writing within 14 working days.

Conditions of Hire

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The company’s camper van rental agreement is the sole contract for hiring the vehicle between Kings Swiss Campers and the hirer(s), driver(s) and/or passenger(s). The company takes no responsibility for any delay, loss, damage, or injury that a hirer might experience no matter how it is caused or by whom.

 

No refunds are payable on accommodation or Kings Swiss Campers if they are not available where a hirer or passenger changes or cancels or seeks to vary agreements after collection. These conditions cannot be varied or altered or waived by any employee or representative of Kings Swiss Campers or by anyone providing services or facilities.

 

The company cannot be bound by any representative or statement unless it is confirmed in writing by Kings Swiss Campers management. When leaving a vehicle at our premises, we will take the best care we can but cannot be held responsible for any loss or damage occurring.

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